Frequently Asked Questions

Click any question below to see the answer.

About Us

Q: How does The Printable Holiday work?

Pricing, Payment & Account Details

Q: How much is a subscription to The Printable Holiday?
Q: What forms of payment does The Printable Holiday accept?
Q: Does your site have any per-image fees?
Q: Does The Printable Holiday offer refunds?
Q: Will my full subscription to The Printable Holiday automatically renew?
Q: Can foreign customers, located outside the USA, purchase subscriptions?
Q: How do I get a copy of the billing invoice for my subscription?

Most Popular Questions

Q: I am having trouble registering.
Q: How do I change my e-mail address and password?
Q: I can't log into my The Printable Holiday account. What's wrong?
Q: Will my full subscription to The Printable Holiday automatically renew?
Q: How do I get a copy of the billing invoice for my subscription?

Customizing My Stationery

Q: Can all designs on the site be customized online?
Q: Do I have to download special editing software?
Q: What are the system requirements for editing online?
Q: How do I edit the text?
Q: Can I change fonts, font size, or background color?
Q: If I click Save, where does it go?
Q: Why is there a watermark on my PDF?
Q: Why do the graphics on my PDF look different than the preview?
Q: Why did my PDF print smaller than expected?
Q: What do I do with the PDF?
Q: What type of paper should I print my template on?

Customer Care

Q: I can't log into my The Printable Holiday account. What's wrong?
Q: How do I cancel my Free Trial?
Q: How do I sign up for a membership?
Q: Do I get unlimited access to The Printable Holiday during my subscription?
Q: How can I contact The Printable Holiday Customer Service department?

Site Content

Q: How do I browse and search the site?
Q: How do I download images?
Q: Can I edit a template?
Q: I'm having trouble downloading an image from The Printable Holiday, what should I do?
Q: I have successfully downloaded an image, but it appears to be corrupted. What should I do?
Q: How do I find coordinated designs and sets?
Q: Do you offer special requests or custom designs?
Q: What sort of art styles are used in your images?
Q: What sizes do you use for your stationery templates?
Q: Can I find some of your graphics in other colors?
Q: Why should I subscribe for your graphics when I can get images like this for free on the Web?
Q: Will I find your images for sale or available for download anywhere else?
Q: What are The Printable Holiday templates?


Q: How does The Printable Holiday work?
A:
The Printable Holiday is the central place for all of your holiday stationery needs! You will discover professionally designed Christmas card templates, holiday invitations and cards, holiday newsletter templates, letters to Santa & more! There are over 7,000 graphics and templates on our site and we add new designs regularly. With a subscription membership, you get unlimited access to edit any of our online templates. Once you've downloaded the items, they are yours to use. Please note that the artwork cannot be resold or used to compete with our site.




Q: How much is a subscription to The Printable Holiday?
A:
You may sign up for a one month subscription for only $3.95 a month. Or, pay for 3 months at a time for $9.95. Our best value is the 1 year subscription for $19.95. Subscriptions allow you to download as many images and templates as you would like for personal non-commercial use. For more information on usage terms, please visit the Terms Of Use.




Q: What forms of payment does The Printable Holiday accept?
A:
We accept Visa, Master Card, Discover Card, and American Express.




Q: Does your site have any per-image fees?
A:
No. Once you purchase a full subscription to our site, you may download as many images as you wish without any additional fees. This is a much more flexible system than charging a per-image fee, because you can download and preview as many images as you wish before deciding on your final image.




Q: Does The Printable Holiday offer refunds?
A:
Yes, in certain circumstances, we will consider issuing a refund, but at our own discretion, case by case. If you would like to see if a refund is possible based on your account usage, please send us an e-mail at contact@theprintableholiday.com.




Q: Will my full subscription to The Printable Holiday automatically renew?
A:
When you signed up for your subscription, you have the option to allow your subscription to automatically renew at the end of your chosen membership period or to end when that time period expires. Auto renewal will automatically charge your credit card for the next renewal period once your current subscription period expires. You may change this option at any time in your account settings by clicking on the options to enable or disable auto renewal. If you are unable to disable the Automatic Renewal yourself, please send an e-mail to contact@theprintableholiday.com prior to that expiration date and we will disable that function for you.




Q: Can foreign customers, located outside the USA, purchase subscriptions?
A:
Yes. Since we use credit cards for purchases on our site, customers from any country can purchase subscriptions on our site, and your credit card company will automatically convert your currency into ours using the current rate of exchange. You can use a currency converter web site, such as the following site: www.XE.com, to find out current rates.

Remember that currency conversion programs are just approximate because currency values often fluctuate every minute, so we encourage you to contact your banking institution for an exact rate at the time of purchase.

PLEASE NOTE: Our registration process requests a State in one of the drop down box fields. If you are registering outside the United States, select "International" from that drop down menu in the "State" box and you will be able to fully register for a membership.




Q: How do I get a copy of the billing invoice for my subscription?
A:
An invoice is sent as soon as your subscription is activated and billed. If you need a duplicate, please send an e-mail to contact@theprintableholiday.com including the first name, last name, and e-mail address that was used when you registered, and we will be more than happy to e-mail you a copy of the invoice.




Q: I am having trouble registering.
A:
There are a number of things that could prevent the registration from being completed. First, make sure you have entered all the required information on the registration page. If you are registering outside the United States, select "International" from the drop down menu in the State box. If you have entered any of the required information incorrectly, you should receive a red error message, telling you where your mistake is.

If you aren't receiving any errors when you press continue, but it will not go on to the next step, the likely cause is that cookies are not enabled in your web browser. Be sure to enable them in the options of your web browser. If you do not know how to enable cookies, we would encourage you to contact the manufacturer of the browser, or use a search engine to locate exactly how to enable them (An example of using a search engine to locate the information could be typing "enabling cookies in Internet Explorer" in the search box at Yahoo.com).

If this does not solve the registration problem, you may want to create a free e-mail account at either www.hotmail.com (Microsoft's free e-mail), www.yahoomail.com (Yahoo.com's free e-mail), or www.gmail.com (Google.com's free e-mail) and try signing up using that new e-mail address. They are free and are the most popular free e-mail accounts available.

Lastly, downloading a fresh web browser may solve the issue. Mozilla Firefox (if you are using a different web browser) from www.getfirefox.com is a great option. It is free and fully compatible with our site based on the default settings.




Q: How do I change my e-mail address and password?
A:
It's easy! Login into your account and click on the "My Account" tab on the top of the page. Next, click on the "account info" icon to the right of your name. Click on the "edit" button and follow the steps. Remember that your password and e-mail address are case-sensitive, so be sure to keep that in mind if you change them.




Q: I can't log into my The Printable Holiday account. What's wrong?
A:
Login problems are usually caused by a variety of simple problems. Here are the top few:

1. Case Sensitivity
Your login (email address) and password are case sensitive. You must enter them EXACTLY the same way you did when your account was created. If you suspect that you had a typo in the email address you registered, please e-mail us at contact@theprintableholiday.com. If there was a typo in the password you entered, see #2 below. If both the email address and password you registered contain typos, you must contact us at contact@theprintableholiday.com to have the information edited.

2. Wrong Password
If you receive a "Wrong password. Click? for help" message when you try to Login, this means your email address was recognized, but your password was not. This is usually due to a typo in your password, either when you initially registered or when you tried to log in. If you wish to reset your password, click the Forgot Password? button under the Password field when logging in. An e-mail will be sent to your e-mail address containing a temporary password. Enter that temporary password exactly as it is written, not including the quotes around it. You will be prompted to change your password to something personal after you successfully log in.

3. Cookies
Like most commercial web sites, our site requires the use of browser "cookies." You must have browser cookies enabled in order to log in. If you do not know how to enable cookies, we would encourage you to contact the manufacturer of the browser, or use a search engine to locate exactly how to enable them (An example of using a search engine to locate the information could be typing "enabling cookies in Internet Explorer" in the search box at Yahoo.com).

4. Old Browsers
We encourage all of our members to have the latest version of their web browser installed, since many older browsers may not be as compatible with our site. If you are using MacOS, our site does not support versions of Netscape Navigator below 6.0. If you are using an earlier version of Netscape, you'll have to upgrade to a newer version, or a different MacOS browser, such as Internet Explorer 7, Apple Safari, or Mozilla Firefox.

One of these suggestions should solve your problem. If none of these suggestions work, please contact contact@theprintableholiday.com and provide the details of your login problem.




Q: Will my full subscription to The Printable Holiday automatically renew?
A:
Yes. The Printable Holiday subscription lasts for 1 year. You can turn off auto-renew on your MyHome page.






Q: How do I get a copy of the billing invoice for my subscription?
A:
Please send an e-mail to contact@theprintableholiday.com including the first name, last name, and e-mail address that was used when you registered, and we will be more than happy to e-mail you a copy of the invoice.




Q: Can all designs on the site be customized online?
A:
Not all of our designs can be customized online. Please look for the Personalize Online! button to see whether a design can be edited online. Others can be downloaded and modified in Microsoft Word or your favorite graphics program depending on the file format you downloaded. New ones are added regularly, and all of our newest and most popular designs are personalizable online.




Q: Do I have to download special editing software?
A:
No special software is required to edit the text on designs that have the Personalize Online option. But to modify graphics or backgrounds from our collection, you would need graphic editing software, such as Adobe Photoshop or Adobe Illustrator.




Q: What are the system requirements for editing online?
A:
The site works with both Macs and PCs. We recommend using the latest version of Firefox browser for best viewing. Also be sure you have the most recent version of Adobe Reader to view your customized design as a PDF. This free software is available from Adobe here.




Q: How do I edit the text?
A:
The sample copy for you to edit appears to the left of the preview image. Click in each text box to delete the sample copy & add your own. Then click the "Update Preview" button to see your new text reflected on the preview image.

If your copy is already written in another program, you can copy and paste into the edit boxes using keyboard shortcuts. To paste copied text, press ctrl + v on a PC, or command + v on a Mac. This is especially useful if your text contains special symbols or foreign letters.




Q: Can I change fonts, font size, or background color?
A:
Our stationery designs are developed by a team of professional designers who select background colors and fonts that work together as a cohesive design. Personalizing online only allows changes to the content, not the design. If you prefer different fonts than those shown in the sample, we recommend you choose one of the downloadable background designs for maximum design flexibility. If you want to modify the background or graphics colors, you will need graphic editing software, such as Adobe Photoshop or Adobe Illustrator.




Q: If I click Save, where does it go?
A:
Designs you have edited online will be saved to your My Account page on the site. You can make changes at any time by reopening the design from your My Home page. If you want to save a copy to your desktop too, select download pdf, then save the PDF to your computer.




Q: Why is there a watermark on my PDF?
A:
Watermark-free templates and graphics are only available to full members with paid subscriptions. Free trial members will see a watermark on each of their files.
When you complete your membership sign-up for a paid account, you'll be able to print your saved designs with no watermark




Q: Why do the graphics on my PDF look different than the preview?
A:
Our stationery designs contain high-resolution graphics. The free versions of Adobe Reader used to view the PDF may not preview these graphics with complete accuracy. Be sure to use the most current version of Adobe Reader, and always print a sample to view the final version. You'll find the quality of our graphics are suitable in the final printed format.




Q: Why did my PDF print smaller than expected?
A:
Check your printer settings. When you click the Print button in Adobe Reader, there are options for Page Scaling. If your printer is set to "Shrink to Printable Area" the design may print smaller than the original. Change your Scaling settings to "None".




Q: What do I do with the PDF?
A:
Site members can download unlimited copies of their custom designs as high-resolution PDF files. You can save this document to your computer to print from home, or send the file to a local print shop for highest-quality printing. Post it to Facebook or your personal website, or share your PDF by email.




Q: What type of paper should I print my template on?
A:
All of our stationery templates are designed to print on 8.5 x 11 white or cream cardstock.




Q: I can't log into my The Printable Holiday account. What's wrong?
A:
Login problems are usually caused by a variety of simple problems. Here are the top few:

1. Case Sensitivity
Your login (email address) and password are case sensitive. You must enter them EXACTLY the same way you did when your account was created. If you suspect that you had a typo in the email address you registered, please e-mail us at contact@theprintableholiday.com. If there was a typo in the password you entered, see #2 below. If both the email address and password you registered contain typos, you must contact us at contact@theprintableholiday.com to have the information edited.

2. Wrong Password
If you receive a "Wrong password. Click? for help" message when you try to Login, this means your email address was recognized, but your password was not. This is usually due to a typo in your password, either when you initially registered or when you tried to log in. If you wish to reset your password, click the Forgot Password? button under the Password field when logging in. An e-mail will be sent to your e-mail address containing a temporary password. Enter that temporary password exactly as it is written, not including the quotes around it. You will be prompted to change your password to something personal after you successfully log in.

3. Cookies
Like most commercial web sites, our site requires the use of browser "cookies." You must have browser cookies enabled in order to log in. If you do not know how to enable cookies, we would encourage you to contact the manufacturer of the browser, or use a search engine to locate exactly how to enable them (An example of using a search engine to locate the information could be typing "enabling cookies in Internet Explorer" in the search box at Yahoo.com).

4. Old Browsers
We encourage all of our members to have the latest version of their web browser installed, since many older browsers may not be as compatible with our site. If you are using MacOS, our site does not support versions of Netscape Navigator below 6.0. If you are using an earlier version of Netscape, you'll have to upgrade to a newer version, or a different MacOS browser, such as Internet Explorer 7, Apple Safari, or Mozilla Firefox.

One of these suggestions should solve your problem. If none of these suggestions work, please contact contact@theprintableholiday.com and provide the details of your login problem.




Q: How do I cancel my Free Trial?
A:
To cancel your free trial, simply log in to your account and click the "cancel trial" link. Follow the steps and your trial will be cancelled. If you do not see the "cancel trial" link, it may mean that the 7 day trial period has ended, the subscription rate has been charged to the supplied credit card, and your full time membership has begun.




Q: How do I sign up for a membership?
A:
To sign up for membership, click the "Join Now" button on the header of any page on the site. This will allow you to view and select the subscription option that is best for you.




Q: Do I get unlimited access to The Printable Holiday during my subscription?
A:
Once you are a fully subscribed member, you can download as much content as you would like, from all over the site. The only limitation is we limit downloading to 100 pieces of content within a 24 hour period. This policy was instituted as a security measure only after widespread attempts by hackers to download our entire image library. If you see images that you'd like to download in the future, feel free to mark them as "favorites" and we'll have them saved for you. If you find yourself up against the download limit and have a critical need for a few more downloads, we'll try to help if you send an email to contact@theprintableholiday.com




Q: How can I contact The Printable Holiday Customer Service department?
A:
You can contact the Customer Service department via e-mail at contact@theprintableholiday.com.




Q: How do I browse and search the site?
A:
Just dive right in! You can find links to most of our designs from the home page, or click a tab and just start navigating. You may also use the search box to find results based on the templates' descriptions. For example, you may want to search for "birthday invitations" or "halloween."




Q: How do I download images?
A:
Once you've found an image or template you'd like to download, simply click on one of the download buttons and to follow the steps to save it to your computer.




Q: Can I edit a template?
A:
Yes, you can edit and print a template. Simply select the template you would like to edit by clicking on the corresponding download option. Once you download the template, you can open it in Microsoft Word and can personalize, save, and print the finished design. In addition, we will soon have the ability to edit live on our site, stay tuned for the new feature!




Q: I'm having trouble downloading an image from The Printable Holiday, what should I do?
A:
First, make sure you are aware of where your browser is downloading images to on your hard drive. This is very important to know, since this is where you will need to go to retrieve those downloaded files.

Second, make sure your internet connection has not been interrupted. A good test to verify that is by going to other web sites while holding down the Shift key. This will insure that your internet connection is still working by forcing a web site to download from the server.

Third, verify that your web browser is allowing downloads to happen. Sometimes settings can be changed to display a large image in your browser when you click a download link, which will then require the user to manually download the large image by right-clicking (Windows) or holding the mouse down (MacOS) on the image until a popup menu appears. From there, the user will have to choose to save the file that way.

Finally, you might want to verify that your web browser is the latest version running the latest updates. Otherwise, you might want to try using a different browser entirely.

If you are sure that a particular image is not downloading at all, and you are certain that all of the solutions above did not assist the downloading process, please contact us at contact@theprintableholiday.com and we will be able to verify the stability of the file itself.




Q: I have successfully downloaded an image, but it appears to be corrupted. What should I do?
A:
Try to download the same image again, and verify if the image is truly corrupted. Sometimes web browsers may download and unintentionally corrupt a file on its journey from the site to the computer's hard drive. If the file is still corrupted, try a different file from the site and see if you encounter the same results. If so, please contact us at contact@theprintableholiday.com and we will verify the stability of the file in question.




Q: How do I find coordinated designs and sets?
A:
We know that it makes life easier to use coordinating stationery, so many of our designs have companion pieces. If you find a piece you like, look to the column on the right. If there are coordinating pieces, you'll see a category that reads "See Complete Set." If you click that, you'll see the pieces that are designed to coordinate with your choice.




Q: Do you offer special requests or custom designs?
A:
We are unable to provide images or content based on special or custom requests. However, we are always more than happy to receive suggestions on what content to have on the site. We would love to hear from you, so if you have any concepts or thoughts on what you would like to see being offered, please let us know at contact@theprintableholiday.com.




Q: What sort of art styles are used in your images?
A:
The images created for ShareHolidays are intended to address a variety of art styles and needs. You will find significant groups of images drawn in the following major art styles: photorealistic, expressionistic, impressionistic, and various modern illustrative styles. You will also find hundreds of elegant, monotone line art images as well as full color images.




Q: What sizes do you use for your stationery templates?
A:
We use a variety of sizes, but try to standardize on sizes that will work with envelopes. Most of our designs print on 8.5x11 paper and then are cut to size after printing. Popular sizes include 5x7 and 4x9.




Q: Can I find some of your graphics in other colors?
A:
For our more popular graphics, we've tried to include pre-colored options in some standard, popular shades. However, for those of our graphics and clipart that download as EPS and JPEG files, you can change the colors yourself after you have downloaded them, using proper grpahics software programs.




Q: Why should I subscribe for your graphics when I can get images like this for free on the Web?
A:
All of the content located on our site has been created by professional artists exclusively for The Printable Holiday. You will not find any of our pieces offered on any other web sites or in any other collections. Since we have had professional artists create the content for us, we have had all of our standard images crafted in a vector based EPS file format, which means they can be scaled and printed at any size and still look perfect.

It is also important to note that the majority of "free" images that are found online do not have appropriate usage rights and authorizations with them. Sites that offer "free" clipart often do not have the authority or right to provide someone else's artwork at all. If you use an image without the proper permission from the artist or publisher, things can become a legal matter. By subscribing with The Printable Holiday, we have taken care of all permissions for you for virtually any use in accordance with the Terms Of Use.






Q: Will I find your images for sale or available for download anywhere else?
A:
Absolutely not. All images available on our site were created by professional designers as unique images specifically for The Printable Holiday. We offer them exclusively. Unlike many other clip art sites which simply license existing collections or repurpose old copyright-free images, you will not see The Printable Holiday images anywhere else.




Q: What are The Printable Holiday templates?
A:
The Printable Holiday has completed projects that have already been professional designed and are ready to be personalized and printed. These items are called templates. The great thing about templates, are that they can be downloaded and opened with Microsoft Word, personalized, and then printed. Examples include invitations, programs, cards, and power point presentations. We're currently in the process of adding the ability to personalize your document online, and plan to have that finished by the end of the year.



All Suggestions, Billing and Site Questions: contact@theprintableholiday.com

The Printable Holiday
Published by LoveToKnow Corp.
1325 Howard Ave., Suite 307,
Burlingame, CA 94010